Completed Orders

Why has my order been cancelled?
There are a few different reasons why we cancel an entire order. The most common reason is that the billing address details provided by the customer do not ...
Tue, 11 May, 2021 at 3:47 PM
My bank is showing two charges for my order
When you have entered your payment details and placed an order on our site, your bank will place an authorisation against that full order amount in your acc...
Tue, 11 May, 2021 at 3:50 PM
I'm missing item(s) from my order
There are a few different reasons why you could be missing item(s) from your order. The most common reason is that an item(s) is currently out of stock and ...
Tue, 11 May, 2021 at 3:54 PM
Why have I been refunded for an item instead of it being exchanged?
Great question! Sometimes we run into situations where we are unable to provide the same item back to you in exchange. In those cases, we will process a ref...
Wed, 12 May, 2021 at 10:23 AM
Can I return an item?
Wrong gear, or a dodgy fit? Return your products within 28 days of purchase for a refund or exchange. Here are our top recommendations for a successful ...
Wed, 12 May, 2021 at 3:40 PM
I have a faulty item. How do I return it?
You may return faulty goods for replacement, exchange or refund up to 30 days after you receive them. After that period, and up to six months, we’ll only be...
Wed, 12 May, 2021 at 10:27 AM
My order has been cancelled, but it appears that I have still been charged?
When you have entered your payment details and placed an order on our site, your bank will place an authorisation against that full order amount in your acc...
Wed, 12 May, 2021 at 10:28 AM
Extended Christmas Returns Policy
If your gift was purchased on or after Sunday 1st November, you can return it to us by Sunday 3rd January 2021 for a refund or exchange.  The item(s) must ...
Wed, 12 May, 2021 at 10:29 AM
Wrong Item Received
We are sorry you have received an incorrect item. Please contact us and a member of our team will help you arrange for the item to be returned, to eithe...
Wed, 12 May, 2021 at 11:53 AM
I think part of my order is missing. Is it on its way?
Sometimes, if you placed an order for multiple items, your goods will be placed in separate packages and delivered on different dates. So, the first step to...
Wed, 12 May, 2021 at 11:54 AM